Privacy Policy

Information we collect

Depending on how you interact with us, we may collect:

• Name, phone number, email address, pickup and return details, and booking notes.
• Driver license number, expiration date, license photo, passport or ID information, insurance information, and signature when required for a rental.
• Vehicle, booking, payment status, deposit, damage, inspection, ticket, and rental history information.
• Messages sent by phone, email, website form, WhatsApp, Telegram, social media, or other communication channels.
• Technical information such as IP address, browser type, device information, pages visited, referral source, cookies, and similar log data.

How we use information

• To respond to inquiries and manage rental requests.
• To verify identity, driver eligibility, insurance, and rental requirements.
• To prepare, sign, store, and administer rental agreements.
• To process payments, deposits, refunds, tickets, damage claims, and account balances.
• To provide customer support, roadside coordination, reminders, and operational notices.
• To protect vehicles, prevent fraud, investigate incidents, enforce agreements, and comply with law.
• To improve our website, booking process, and customer experience.

Cookies and website logs

Our website may use cookies, analytics, server logs, and related technologies to operate the site, remember preferences, measure traffic, protect against abuse, and understand how visitors use the site. You can adjust cookie settings in your browser, but some site features may not work correctly if cookies are disabled.

How we share information

We do not sell customer personal information. We may share information when reasonably needed with:

• Payment processors, banks, card networks, booking tools, hosting providers, IT support, communication tools, and other service providers that help us operate.
• Insurance companies, repair shops, towing companies, roadside assistance providers, collection agencies, attorneys, or claim administrators when related to a rental, claim, damage, unpaid balance, or dispute.
• Law enforcement, courts, government agencies, parking authorities, or other parties when required by law or reasonably necessary to protect rights, safety, property, or enforce agreements.
• Another business if Alani Car Rental Corp. is involved in a merger, sale, financing, reorganization, or transfer of assets, subject to appropriate privacy protections.

Security

We use reasonable administrative, technical, and physical safeguards to protect information. No website, email, messaging app, or storage system is completely secure, so customers should avoid sending unnecessary sensitive information through unsecured channels.

Retention

We keep rental, agreement, license, payment, communication, and operational records for as long as needed to provide services, comply with legal and accounting obligations, resolve disputes, enforce agreements, and protect our business. Retention periods may vary depending on the type of information and the reason it was collected.

Your choices

• You may ask us to correct inaccurate contact or booking information.
• You may request access to, deletion of, or limitation of certain personal information, subject to legal, rental, insurance, accounting, fraud-prevention, and dispute-resolution requirements.
• You may opt out of non-essential marketing communications by contacting us.

California privacy notice

California residents may have additional rights under California privacy laws, including the right to request information about categories of personal information collected, used, disclosed, or shared; the right to request deletion or correction of certain information; and the right to opt out of certain sharing where applicable. Alani Car Rental Corp. does not sell customer personal information as that term is commonly understood.

Third-party links

Our website or messages may link to third-party websites, maps, payment processors, social media, or communication tools. Their privacy practices are controlled by those third parties, not by Alani Car Rental Corp.

Changes to this policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page unless a later effective date is stated.

Contact

For privacy questions or requests, contact Alani Car Rental Corp. at alanicarrental@gmail.com or +1 (808) 970-3011.